Privacy Policy
What information is collected and how is it processed?
In the course of our business, we need to collect various types of information. Here is a list of the data we collect and why we collect it:
TYPES OF DATA AND WHY?
- Surname, first name and address : We need all this information in order to provide you with a commercial service and, in particular, to deliver your order.
- Telephone number and email address : Numerous notifications are sent to you by email to keep you informed about the progress of your order and the tracking of your parcel. If you have also subscribed to our newsletter, you will receive information and special offers from our brand.
- Connection data : This information, such as the date of your last visit, the number of shopping baskets you have put together or the date of your registration, is only collected for information purposes or to enable us to improve our website.
- Financial data : Your bank details are encrypted on our website. We can only see your account number and transaction number from our bank's bank statements in the same way as a normal bank statement.
- Newsletter data : Our emailing tool enables us to retrieve information such as the open rate, click rate, connection tool and location. This data is used to improve our dispatches, such as timetables, optimised display and the quality of the content.
Is your data shared?
Your personal information is not and will never be sold to third parties. It is stored for a period of 3 years from the date of your registration in the secure interface of our online e-commerce solution and in our CRM tool used to manage logistics and accounting.
How is your data protected?
Your data is stored on our online e-commerce solution. Only a few authorised people have access to this administration interface via secret access codes. We work with a secure online solution that is regularly tested and updated by a web marketing agency.
What rights do you have?
You have a number of rights concerning your personal information:
- The right to be informed about the use of your personal information, as is the case on this page.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information that we hold about you, as in the case of your customer account.
- The right to request that we delete your data, or stop processing or collecting it, in certain circumstances.
- The right to unsubscribe from the newsletter. To do this, simply click on the unsubscribe link at the bottom of the email.
COOKIE POLICY
When you visit the site, cookies are placed on your computer. This section gives you a better understanding of how cookies work and how to use the current tools to configure them.
What is a cookie?
A cookie is a text file that the server (= the site) you are visiting saves on your hard drive or in your browser's memory. It enables your computer to store various technical data for the general control of public access to the site (number of visits, connection to other sites, etc.) or for personalising the pages displayed with a view to your future interactions with this site.
Why do we use cookies?
These are cookies placed by www.eu.ironandresin.com on your computer, tablet or mobile phone for the purposes of browsing our website.
When you browse this site, your computer communicates with a server that provides it with all the resources requested by automatically recording each operation in a specific file where your computer is identified by its IP address.
Your browser automatically transmits certain standard data to us.
In addition to your IP address, this includes the type of browser you are using, its functions, your operating system, identification of any third-party sites (Facebook, Twitter, etc.) from which you may have connected, and the dates and times of access to the site.
This automatic collection enables us to monitor the general activity of the site, to spot errors and to ensure that the site benefits from appropriate hardware resources.
This data, and in particular your IP address, does not allow us to identify you by name, except to question your access provider, which is only possible in the context of legal proceedings.
Like many commercial websites, we automatically collect information each time you visit this site (pages, links, documents consulted, etc.).
This personal information about you helps to make it easier for you to use this site by avoiding you having to provide the same information each time you visit or by personalising its content according to any preferences or areas of interest you may have expressed.
We may use cookies to record your user ID (digital identity) in order to facilitate your search for information and your connection to the site, as well as to store other information of interest for the operation of your session.
Some of these cookies, in particular those relating to your visit to the site, are automatically deleted at the end of your session.
They are kept within the time limits set by the CNIL for canvassing customers and prospective customers.
Other cookies are used in aggregate, and therefore anonymously, to enable us to improve the ergonomics of browsing and to identify the interests of Internet users as a whole.
What cookies do we use?
- Essential cookies
- Preference cookies
- Tracking cookies
- Analysis cookies
How do I configure cookies?
You are free to accept or refuse cookies. All you have to do is change some of your browser settings to refuse cookies or to be warned when a cookie is being stored on your computer. It is also possible to delete cookies manually after they have been used, via the web browser.
The following links provide specific information for the most common browsers:
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Safari
- Opera
Contact Us
If you have any questions, comments or concerns about this Policy or about our privacy practices, please contact our customer service by email message at customerservice@ironandresin.eu. You may also direct your privacy-related comments or questions to the following address:
Iron & Resin Europe
14bis Quai Robinot de Saint-Cyr
35500 Rennes
FRANCE
Return terms
What are the return conditions from Metropolitan France?
Iron and Resin Europe is committed to exchanging any item with a size, fit or satisfaction problem.
You have a legal period of 14 days, after receipt of your order, to request the exchange or refund of unworn items, in their original packaging, which do not suit you.
IMPORTANT: an item can only be exchanged or refunded if it has not been worn or altered, and if all its labels are still in place.
1. EXCHANGE
In the case of an exchange for the same item (size or color), return postage is free.
Within 2 to 3 days of receipt of your package, the model(s) requested in exchange will be shipped using the same shipping method indicated on your initial order. If you wish to change your delivery address, please let us know by email at customerservice@ironandresin.eu, along with your order reference.
You will be informed by email of the dispatch of a new parcel with its tracking number.
Please note Requests for exchanges are limited to one free return. From a second exchange the return will be at your expense.
2. REFUNDS
In the case of a refund, return postage will be deducted from your invoice:
10€ VAT included for packages over 1kg
5€ VAT included for packages under 1kg
In the case of parcels weighing more than 3kg, the costs will be deducted from your invoice.
What are the return conditions from Europe?
You have a legal period of 14 days, after receipt of your order, to request a refund for unworn items in their original packaging that are not to your liking.
We do not offer exchanges, only refunds. If you wish to choose another size, color or item, you must place a new order.
IMPORTANT: an item can only be refunded if it has not been worn or altered and if all its tags are still in place.
Once the return request has been made, you will receive your return label by e-mail within 24 to 48 hours. Return shipping costs from Europe are at the customer's expense and will be deducted from your refund. They correspond to the shipping costs indicated on your invoice for the outbound shipment. Example: €12 including VAT for Germany.
Your order will be refunded within 7 days of receipt of the parcel using the payment method you chose when you placed your initial order.
What is the return procedure?
Click on the following link: MAKE A RETURN REQUEST
1. Log in to your account:
In the “E-mail” field, enter your e-mail address, then click “Continue”.
In your e-mail account, open the e-mail sent from our store and copy the six-digit verification code included in the e-mail.
Return to the online store, then enter a six-digit verification code.
2. Click on the order you wish to return.
3. If your order contains more than one item, select those you wish to return.
4. Select a reason for return and indicate in a note whether it is an exchange (size or color desired) or a refund.
5. Click on “Submit request”.
If your return request is approved and requires shipping, you will receive an e-mail with shipping instructions and a return shipping label. Once the product has been returned, you will receive a refund or exchange.
Please return the package within 10 days of the return request date.
Can I request an exchange?
Would you like to try on another size? Choose another color?
We can exchange your item(s) from France only. Orders from Europe cannot be exchanged, only refunded.
To do so, please specify in your return request that you would like an exchange, specifying the model name, size and color.
As soon as your return request has been validated, you will receive a return label by email. Please print and stick the label on the parcel. Finally, drop off the parcel at a post office or Colissimo drop-off point or Fedex drop-off point for the European customers.
We do not offer exchanges for items not having the same reference. If you require a different item, please place a new order.
How long does it take to process my return?
Once your parcel has been received in our warehouse, we undertake to process your return request within 5 working days.
This processing time may be extended during special sales periods.
A confirmation email will be sent to you upon validation of your return.
When do I get my money back?
We undertake to refund the total amount of your order within 5 days of receipt of your parcel.
As a reminder, in the case of a refund, return costs will be deducted from the total amount.
The refund will be made via the payment method chosen for the order.
A confirmation email will be sent to you upon validation of your return with the amount of refund.
What are the return conditions for Christmas?
Because Christmas is a special and unique time, we are extending the return period to January 15 for all purchases made between December 1 and 25. So, if the size, color or model doesn't fit, we'll exchange it or refund it under the same general conditions.
I bought a product that is already defective after 6 months. Can I make use of a warranty?
The products on our website include a 1-year warranty from the date of shipment of the order covering material and manufacturing defects for the original owner. If your product proves to be defective or is damaged due to a manufacturing defect, we undertake to replace it while stocks last. If the product is no longer available or its production has been discontinued, a credit note equivalent to the value of the product, including VAT, valid for 1 year, will be offered to the customer in his or her personal space. Under no circumstances may a refund be claimed by the customer.
To evaluate the possibility of applying the warranty, a return request must be made via the online contact form on the website. Customers are asked to provide their contact details, the order number and, if applicable, photos highlighting the defect(s) that may justify the return.
This warranty does not cover damage caused by accident, improper use, negligence, washing, normal wear and tear or the natural alteration of colors and materials over time and use. We are currently unable to repair items not covered by this warranty policy.
Beyond the two-year legal warranty, a compromise in the form of a credit note or promotional code may be considered after agreement between the different parties.
Important: This warranty can only be applied once to the same order. Therefore, a customer cannot claim an exchange or repair after using the warranty. Except in the case of a shipping error or a product that does not conform to specifications upon receipt.
I paid for my order in 3 instalments with Alma, how do I get my money back?
If you have paid for your order in 3 instalments with Alma, your refund will be made directly by Alma and the remaining instalments will not be debited.
You will therefore be reimbursed for the sum of the number of direct debits made to the payment method used to make the purchase.